Terms & Conditions

  • If you’re interested in a lesson, the best way to book is to fill in the form in the ‘contact me’ section, or to email me at burrydlp@hotmail.com.
  • I don’t have an official contract I offer clients. If you have any requests, or are unhappy with my service, tell me and I’ll do my best to meet your requirements. 
  • If you want to cancel a lesson, I am usually flexible, but there are some situations where I will charge for cancellations. If I’ve left the house and on my way to the job, I may charge a small fee for travel costs. A 50% cancellation fee may be charged in the case of a late cancellation (24 hours or less), but this is at my discretion. 
  • I accept payment by cash or bank transfer. 
  • If you no longer require my services, just let me know. There will be no charge provided all rules are met.
  • There is an option to have a trial lesson at any time. This costs £5 but may not last as long as a full hour.
  • Occasionally, due to traffic and other issues, I may be late to a job. I will always warn you as soon as possible, and make up the time if this happens. You pay for an hour, you will always get the full hour, even if I have to do a longer lesson in the future.
  • Online lessons can take place on Zoom, Skype,  through a Tutorful classroom or any other platforms suggested by a tutor.
  • In the case of proofreading, please get your work to me as soon as you can. I cannot guarantee that I can get it back in time if there is a tight deadline – it is a lot more time consuming than it may seem! Delivering work to me the day before you need it back just doesn’t give enough time, so please be reasonable. I do have an extra proofreader who helps me, so we will always let you know if there is a problem. Full refunds will be offered if the job is unable to be completed.
  • If you have any questions or concerns, do not be afraid to ask!